The MSO Download Store is your direct source for all things digital and downloadable from Milwaukee Symphony Orchestra and its artists. This Download Store features the entire Milwaukee Symphony Orchestra album catalog available for purchase and download in high-quality MP3 format. This Download Store also features exclusive Milwaukee Symphony Orchestra gems such as Live, Rare, Unreleased and B-Sides tracks that you won't be able to find anywhere else. The MSO Download Store is actually built right in to the Milwaukee Symphony Orchestra website and offers a very simple and intuitive online shopping experience, which will be familiar to anyone who has shopped online before. top

The MSO Download Store is operated on behalf of Milwaukee Symphony Orchestra by DownloadCentric Corporation in North America and DownloadCentric Ltd. in Europe. top

Except where otherwise explicitly indicated, individual track downloads are generally $0.99 and full album prices are as displayed on the various album pages in the store. top

All prices in the Download Store are in U.S. Dollars. You will also be billed in U.S. Dollars. Note that if your credit card's standard billing currency is not U.S. Dollars, purchases from the Download Store will be subject to any applicable foreign exchange fees and costs imposed by your credit card company. top

You can pay for your Download Store orders using any Visa or MasterCard credit card issued anywhere in the world. Please note that charges for Download Store orders will appear on your credit card statement under the name SHOP MUSIC. For orders placed in U.S. Dollars and Canadian Dollars, payment processing logistics are provided by DownloadCentric Corporation. For orders placed in British Pounds and Euros, payment processing logistics are provided by DownloadCentric Ltd. You will be billed for your purchases in U.S. Dollars. top

The MSO Download Store is actually built-in to the Milwaukee Symphony Orchestra website and offers a very simple and intuitive online shopping experience, which will be familiar to anyone who has shopped online before. Simply browse the MSO Download Store at your leisure. You can then add entire albums to your Shopping Cart. The Shopping Cart is your running shopping bag of selections. When you're ready to complete your purchase simply click Checkout from the Shopping Cart page or from the Download Store's main navigation area to begin the order process. top

Definitely. You can listen to a 30-second long preview of each track download which is for sale in the MSO Download Store. Simply click the Play forward arrow icon ( ) which appears next to each track to get a sample before you buy. top

To begin the Checkout process and purchase the products in your Shopping Cart, click Checkout from the Shopping Cart page. You will be taken to the Checkout form where you may enter Customer, Billing Address and Credit Card Payment information. You must ensure that your billing address closely matches the billing address associated with your credit card account. Upon completing the Checkout form, a final Order Summary will be displayed, which will include your final order total, including all applicable sales taxes. If you are satisfied with the Order Summary, select "Process Order" to complete the order process and purchase your downloads. If payment for the order is successfully processed, an Order Confirmation will be displayed and you will be able to access the Download Station where you can begin downloading your purchased tracks and albums. An Order Confirmation e-mail will also be sent to the e-mail address you provided during checkout. This e-mail will contain an order summary as well as a direct link to the Download Station for your order. top

Sales taxes on downloadable products are only applicable for customers with billing addresses in Canada. All other U.S. and International customers will not be charged any sales taxes on downloadable products. For Canadian customers in Ontario, 5% Goods and Services Tax (GST) and 8% Ontario Provincial Sales Tax (PST) will be applied. For Canadian customers in New Brunswick, Nova Scotia and Newfoundland & Labrador, 13% Harmonized Sales Tax (HST) will be applied. For all other Canadian customers, 5% Goods and Services Tax (GST) will be applied. top

Orders on the Download Store are generally rejected due to one of two reasons: 1) The Billing Address provided does not closely match the billing address associated with your credit card account -OR- 2) The credit card has insufficient available funds/credit to allow the order to be processed. In the event that your order is rejected you will be given the opportunity to place your order again, where you can either modify your billing address to more closely match the one associated with your credit card account or use a different credit card. top

All tracks and albums are available in standard MP3 format. This widely-supported industry-standard format can be played back on any computer using freely-available or commercial software, and is supported by all major portable Digital Audio Players, including the Apple iPod. top

The majority of the MP3 tracks and albums available for sale on this store are encoded at a Constant Bit Rate (CBR) of 320 kilobits per second (kbps). However some individual tracks and albums may have different encoding quality levels. top

All tracks and albums are in standard MP3 format and do not contain any copy protection or digital rights management (DRM) controls or restrictions. You are free to duplicate the files for personal use and enjoyment, including burning the tracks on to your own CDs. top

Once payment for your order is successfully processed, you will be able to access the Download Station where you can download all the tracks and albums which you have purchased. You have two options when downloading tracks from the Download Station: 1. You can download all the tracks in your order as a single ZIP file -OR- 2. You may download each of the MP3 files on an individual basis, by clicking on the link for each track and saving each MP3 file on your computer. Additional instructions will be displayed on the Download Station page. An Order Confirmation e-mail will also be sent to the e-mail address you provided during checkout. This e-mail will contain a direct link to the Download Station for your order. This allows you to return to the Download Station to finish downloading your tracks at a later point in time. You will be able to access the Download Station for 10 full days after your order is completed. top

Should you opt to download all the tracks in your order as a single ZIP file from the Download Station, your web browser will typically prompt you to Save or Open the file (using the default ZIP decompression software configured on your computer). Recent versions of Microsoft Windows and Apple Mac OS have built-in support for ZIP files and you should be able to open the ZIP file simply by double-clicking on the saved ZIP file. Then simply use the software's extraction/decompression function to extract the MP3 files to a location of your choice on your computer. Should you require ZIP decompression software, you can download freely available versions of WinZip (for Windows) or StuffIt (for Mac OS). top

If you are using a version of Microsoft Internet Explorer on an Apple Macintosh computer, you may experience some difficulties downloading tracks from the Download Station. When clicking on a track link, Internet Explorer for MacOS may automatically download the MP3 file, assigning it the incorrect filename "app" and begin playback of the file using the the default audio player. This is a limitation of Internet Explorer for MacOS. In order to properly download MP3 files with the correct filename, you must hold down the "Option" key while clicking on each of the track links. This will queue the download of the MP3 file in Internet Explorer's Download Manager window with the appropriate filename for each MP3 file. The files will typically download onto your Mac's Desktop, unless you've configured Internet Explorer to use another download location. If you continue to experience difficulties, please contact Technical Support. top

The MSO Download Store uses industry-standard 128-bit Secure Socket Layer (SSL) technology to encrypt the transmission of all your information during the Checkout process, including your customer and credit card information. The SSL encryption begins as soon as you enter the Checkout page and is denoted by the locked padlock icon which appears at the bottom of your web browser window. SSL encryption technology is the same level of security technology used by virtually all major online shopping and web banking sites. top

The MSO Download Store will offer full refunds to customers who, after receiving technical support by contacting Customer Support within 15 days of placing their order, remain unable to successfully download or playback tracks or albums. Otherwise, all other orders placed on the Download Store are final. Please see the Customer Service & Technical Support FAQ section below for additional information on how to request technical support. top

You can read the complete MSO Download Store Customer Privacy Policy at http://download.mso.org/app?service=page&page=PrivacyPolicy. top

If you are experiencing difficulties downloading or playing your purchased MP3 files, or should you encounter any other technical difficulties, contact Technical Support. Please reference your Order Number and include a complete description of the technical issue your are experiencing, including any applicable error messages or codes. A technical support representative will respond to your request promptly via e-mail to assist you in resolving your issue. top

Milwaukee Symphony Orchestra prides itself on offering a download service which meets the expectations of all its customers. If you have a question, concern or complaint about the Download Store, please feel free to contact Customer Support and we will do our utmost to address your request in a complete and timely fashion. Please reference your Order Number in any correspondence, so that we may respond to your request more quickly. top